Network Support
Hosted Solutions-
Converge “hosted solutions” which, by nature, allows for your computer network to be hosted off site. This gives you 100% secure data backup, access to your network anywhere you have an Internet connection, and all Microsoft’s suite of products. This is accomplished by offering you a portion of a server located in a secure co-location backup data center. All Word Documents, Excel, and Outlook are backed up every 7 seconds. Additional services such as Quickbooks and other off the shelf applications may be hosted off site too.
The best news- it costs a fraction of what a “server” and local backups would cost. Call us for more information.
Network Applications we can Support:
- Certification LAN Setup (TCP/IP, DHCP, DNS, QoS, HP Switches)
- Cisco Certifed Windows 2000/XP
- DOS command line and batch
- Files Windows Small Business Server 2000/2003 and Active Directory
- Office setup with proper Domain controller, Group Policies and any automated tasks necessary
- Office setup with Domain controller, Group Policies and any automated tasks necessary
- Medium-level Exchange Server 2003 tasks
- All day-to-day tasks including maintenance tasks
- Higher-level tasks Linux (Red Hat, Fedora Core, Debian, Gentoo)
- Red Hat Enterprise Linux, Fedora Core & Debian – Higher-level and command line tasks
- WAN & Router setup (T1, DSL, Cable, QoS, Sonicwall & Linksys routers)
- Wireless Networking with Proxim/Orinoco and Linksys products
- OpenVPN, Netscreen, Sonicwall & Linksys hardware-based VPN
- Working Knowledge of: shell scripting, Perl
|
Description |
Copper |
Bronze |
Gold |
Platinum |
Best Value |
| Monthly Fee Includes features below |
$399 |
$995 |
$1,795 |
$2,595 |
$3,395 |
| Included Technical Support Hours per Month (Includes a combination of both on-site service and remote support) |
3 |
8 |
16 |
24 |
32 |
| Minimum On-Site Support Hours Per Month /(Balance may be used for remote Help Desk support) |
2/1 |
6/2 |
12/4 |
18/6 |
24/8 |
| Hourly Rate for Additional On-site service(over included monthly allowance) |
$133/hr |
$120/hr |
$115/hr |
$110/hr |
$100/hr |
| Hourly Rate for Additional Help Desk Support(over included monthly amount) |
$100/hr |
$95/hr |
$90/hr |
$85/hr |
$80/hr |
| EmergencyServerDead!!! Guaranteed 4-hour Response |
0 per month ($150 per instance) |
1 per month |
2 per month |
3 per month |
Unlimited |
| Preventative Server Software Updates, Fixes, Service Packs, Emergency Technical bulletins, Performed Monthly |
Included |
Included |
Included |
Included |
Included |
| Preventative Desktop maintenance, Software updates, Fixes, patches, Anti-Virus updates, Performed Monthly |
Included |
Included |
Included |
Included |
Included |
| On-site Travel Charges |
Included |
Included |
Included |
Included |
Included |







