Network Support

Hosted Solutions-

Converge “hosted solutions” which, by nature, allows for your computer network to be hosted off site.  This gives you 100% secure data backup, access to your network anywhere you have an Internet connection, and all Microsoft’s suite of products.  This is accomplished by offering you a portion of a server located in a secure co-location backup data center.  All Word Documents, Excel, and Outlook are backed up every 7 seconds.  Additional services such as Quickbooks and other off the shelf applications may be hosted off site too.

The best news- it costs a fraction of what a “server” and local backups would cost.  Call us for more information.

 

Network Applications we can Support:

  • Certification LAN Setup (TCP/IP, DHCP, DNS, QoS, HP Switches)
  • Cisco Certifed Windows 2000/XP
  • DOS command line and batch
  • Files Windows Small Business Server 2000/2003 and Active Directory
  • Office setup with proper Domain controller, Group Policies and any automated tasks necessary
  • Office setup with Domain controller, Group Policies and any automated tasks necessary
  • Medium-level Exchange Server 2003 tasks
  • All day-to-day tasks including maintenance tasks
  • Higher-level tasks Linux (Red Hat, Fedora Core, Debian, Gentoo)
  • Red Hat Enterprise Linux, Fedora Core & Debian – Higher-level and command line tasks
  • WAN & Router setup (T1, DSL, Cable, QoS, Sonicwall & Linksys routers)
  • Wireless Networking with Proxim/Orinoco and Linksys products
  • OpenVPN, Netscreen, Sonicwall & Linksys hardware-based VPN
  • Working Knowledge of: shell scripting, Perl

Description

Copper

Bronze

Gold

Platinum

Best Value
Platinum+

Monthly Fee Includes features below

$399

$995

$1,795

$2,595

$3,395

Included Technical Support Hours per Month (Includes a combination of both on-site service and remote support)

3

8

16

24

32

Minimum On-Site Support Hours Per Month /(Balance may be used for remote Help Desk support)

2/1

6/2

12/4

18/6

24/8

Hourly Rate for Additional On-site service(over included monthly allowance)

$133/hr

$120/hr

$115/hr

$110/hr

$100/hr

Hourly Rate for Additional Help Desk Support(over included monthly amount)

$100/hr

$95/hr

$90/hr

$85/hr

$80/hr

EmergencyServerDead!!! Guaranteed 4-hour Response

0 per month

($150 per instance)

1 per month

2 per month

3 per month

Unlimited

Preventative Server Software Updates, Fixes, Service Packs, Emergency Technical bulletins, Performed Monthly

Included

Included

Included

Included

Included

Preventative Desktop maintenance, Software updates, Fixes, patches, Anti-Virus updates, Performed Monthly

Included

Included

Included

Included

Included

On-site Travel Charges

Included

Included

Included

Included

Included